Your Sacred Assignment respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African laws.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit www.yoursacredassignment.co.za, contact us, book a service or otherwise interact with us.

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1. Who We Are

Your Sacred Assignment provides spiritual wellness services, including Soul Contract Readings, Divine Healing sessions and related guidance.

For the purposes of POPIA, Your Sacred Assignment is the “responsible party” responsible for determining how and why your personal information is processed.

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2. Personal Information We Collect

Depending on how you interact with us, we may collect:

• Your full name.

• Email address and telephone number.

• Booking and appointment information.

• Billing or payment-related information.

• Messages, questions and information submitted through contact forms.

• Information you voluntarily share before or during a session.

• Newsletter and marketing preferences.

• Website usage information, including your IP address, browser type, device information and pages visited.

• Cookie and analytics information.

 

Where you voluntarily provide sensitive or special personal information during a consultation, we will only process it where legally permitted and reasonably necessary to provide the requested service.

 

3. How We Collect Your Information

We may collect personal information when you:

• Visit or browse our website.

• Complete a contact, enquiry or booking form.

• Book or pay for a service.

• Communicate with us by email, telephone, WhatsApp or social media.

• Subscribe to a newsletter or promotional communication.

• Attend a reading, healing session, workshop or event.

• Accept cookies or interact with website analytics tools.

 

We may also receive limited information from trusted service providers involved in bookings, payments, website hosting, email delivery or analytics.

 

4. Why We Use Your Information

We may process your personal information to:

• Respond to enquiries and communicate with you.

• Schedule, manage and provide booked services.

• Process payments and maintain transaction records.

• Prepare for readings, healing sessions or consultations.

• Send appointment confirmations and reminders.

• Improve our website, services and customer experience.

• Send newsletters or promotional messages where you have consented or where permitted by law.

• Comply with legal, accounting and regulatory obligations.

• Prevent fraud, misuse or security threats.

• Establish, exercise or defend legal rights.

 

We will only use your personal information for the purpose for which it was collected, unless another use is compatible with that purpose or legally permitted.

 

5. Legal Grounds for Processing

We may process your personal information where:

• You have provided consent.

• Processing is necessary to provide a service or fulfil an agreement with you.

• Processing is required by law.

• Processing protects your legitimate interests or those of another person.

• We have a legitimate business interest that does not unjustifiably infringe your privacy rights.

You may withdraw your consent at any time. Withdrawal will not affect processing that took place lawfully before consent was withdrawn.

 

6. Marketing Communications

We will only send direct marketing communications where we have a lawful basis to do so.

You may unsubscribe from marketing emails by using the unsubscribe link provided or by contacting us directly.

You may opt out of WhatsApp, SMS or other direct marketing messages by replying with “STOP” or requesting removal from the relevant communication list.

Opting out of marketing will not prevent us from sending essential messages relating to an existing booking, payment or service.

 

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Enable essential website functions.

• Remember visitor preferences.

• Understand how visitors use the website.

• Measure website performance.

• Improve content and functionality.

• Support advertising or social media features, where applicable.

 

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect how parts of the website function. Where legally required, non-essential cookies will only be used after you have provided consent.

 

8. Sharing Your Personal Information

We do not sell or rent your personal information.

We may share limited personal information with trusted service providers where necessary, including:

• Website hosting and maintenance providers.

• Booking and scheduling platforms.

• Payment processors and financial institutions.

• Email, messaging and newsletter providers.

• Website analytics and security providers.

• Professional advisers, accountants or legal representatives.

• Government authorities or regulators where required by law.

 

These service providers may only process information for the agreed purpose and must take appropriate measures to protect it.

 

9. Payments

Payments may be processed by an independent third-party payment provider.

Your Sacred Assignment may not directly store complete debit card or credit card information. Payment providers process payment information according to their own privacy and security policies. You should review the payment provider’s privacy policy before submitting payment details.

 

10. International Transfer of Information

Some service providers may process or store information outside South Africa. Where personal information is transferred internationally, we will take reasonable steps to ensure that the recipient is subject to appropriate data-protection requirements, contractual safeguards or laws offering an adequate level of protection.

 

11. Information Security

We take reasonable technical and organisational measures to protect personal information against:

• Loss or destruction.

• Unauthorised access.

• Unlawful processing.

• Alteration, disclosure or misuse.

 

These measures may include access controls, passwords, secure systems, software updates, limited staff or service-provider access and appropriate backup procedures. No internet transmission or electronic storage method is completely secure. Although we take reasonable precautions, we cannot guarantee absolute security.

 

12. Security Incidents

Where we become aware of a security compromise involving your personal information, we will investigate the incident and take reasonable steps to limit possible harm. Where required by POPIA, we will notify the Information Regulator and affected individuals as soon as reasonably possible, subject to any lawful delay.

 

13. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to:

• Provide the requested services.

• Maintain business and financial records.

• Meet legal, tax or regulatory obligations.

• Resolve disputes.

• Enforce agreements.

• Protect legitimate business interests.

 

When information is no longer required, it will be securely deleted, destroyed or anonymised, subject to legal retention requirements.

 

14. Your Rights Under POPIA

Subject to applicable law, you may have the right to:

• Ask whether we hold personal information about you.

• Request access to your personal information.

• Request correction or updating of inaccurate information.

• Request deletion or destruction of information that we are no longer authorised to retain.

• Object to certain processing of your information.

• Withdraw consent where processing is based on consent.

• Object to direct marketing.

• Lodge a complaint with the Information Regulator.

• Request information about parties who have accessed your personal information.

 

We may need to verify your identity before processing a request. Certain rights may be limited where we are legally required or permitted to retain or process information.

 

15. Children’s Personal Information

Our services and website are not intended to collect personal information directly from children without the involvement and consent of a parent, guardian or legally competent person. Where information relating to a child is provided, the person providing it confirms that they are legally authorised to do so.

 

16. Third-Party Websites

Our website may contain links to third-party websites, social media platforms or external services.

We are not responsible for the privacy practices, security or content of third-party websites. You should review their privacy policies before providing personal information.

 

17. Complaints

Please contact us on the email below if you have a concern about how your personal information has been processed. You may also lodge a complaint with the Information Regulator of South Africa through its official complaint channels.

Email: samantha@yoursacredassignment.co.za

 

18. Changes to This Privacy Policy

We may update this Privacy Policy when our services, website practices or legal obligations change.

The revised version will be published on this page with an updated revision date. Continued use of the website after an update indicates acknowledgement of the revised policy.

 

19. Contact Us

For questions, privacy requests or objections relating to this Privacy Policy, contact:

Email: samantha@yoursacredassignment.co.za